Last updated: 6 November 2026
SGFacadeScan Pte. Ltd. (UEN 202432764M) (“SGFacadeScan”, “we”, “us”) respects your personal data. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit www.sgfacadescan.com, contact us or use our services. It follows Singapore’s Personal Data Protection Act 2012 (PDPA).
1. Personal Data We Collect
We collect personal data that you give us, including:
- Contact form: your name, company or MCST, email address, phone number, BCA PFI notice reference, BCA deadline, building details or message, and any file you attach.
- Free PFI checklist form: your full name, work email, organisation and role.
- When you email, call or WhatsApp us: your name, contact details and what you send us, such as building information, photos, drawings and previous reports.
- When we carry out a project: the details needed to deliver it, such as the building address, contact persons at the MCST or managing agent, site access arrangements and billing details.
When you visit our website, we also collect some information automatically, such as your IP address, device and browser type, the pages you view and how you reached our site. See section 6, Cookies and Analytics.
Please only share other people’s personal data with us (for example, residents or tenants) if it is needed for your enquiry and you are allowed to share it.
2. How We Use Your Personal Data
We use your personal data to:
- reply to your enquiry and prepare a preliminary review or quotation;
- carry out Periodic Facade Inspection (PFI) and related services, including inspections, reports and submissions to the Building and Construction Authority (BCA);
- send you the PFI checklist you asked for and, if you agreed, occasional PFI updates;
- manage our relationship with you, including invoices and records;
- understand how our website is used and improve it; and
- meet our legal, regulatory and professional obligations.
If we want to use your personal data for any other purpose, we will tell you and ask for your consent first, unless the PDPA allows us to proceed without it.
3. Your Consent and How to Withdraw It
When you submit a form on our website, email, call or message us, you consent to us collecting, using and disclosing your personal data for the purposes in section 2.
You can withdraw your consent at any time by writing to our Data Protection Officer (section 13). To stop PFI updates, you can also click “unsubscribe” in any of our emails. We will act on your request within a reasonable time. If withdrawing consent means we can no longer provide a service, we will explain this to you first. Withdrawing consent does not affect records we must keep by law.
4. Who We Share Your Personal Data With
We do not sell your personal data. We share it only where needed for the purposes in section 2, with:
- service providers who help us run our business, such as our website host, our email and email marketing providers, and Google Analytics;
- specialist teams who work with us on your project, such as drone survey and rope access teams;
- the BCA and other public agencies, where needed for PFI submissions or required by law; and
- our professional advisers, such as accountants, auditors and lawyers.
Anyone who handles personal data for us must protect it and use it only for the purposes we have given them.
5. Transfers Outside Singapore
Some of our service providers, such as Google, may store or process data on servers outside Singapore. When personal data is transferred overseas, we take steps to make sure it is protected to a standard comparable to the PDPA, for example through the provider’s contract terms.
6. Cookies and Analytics
Our website uses cookies, which are small files stored on your device. We use Google Analytics, through Google Tag Manager, to understand how visitors use our website, for example which pages are viewed and whether an enquiry form was sent. We use this information in summary form to improve our website, not to identify you.
You can block or delete cookies in your browser settings, and our website will still work. For more details, see our Cookie Policy.
7. How We Protect Your Personal Data
We make reasonable security arrangements to protect your personal data against unauthorised access, collection, use, disclosure, copying, changes or disposal, and against loss of the devices or storage it is kept on. These include a secure (HTTPS) website, limiting access to the people who need it, and keeping our systems up to date. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.
8. How Long We Keep Your Personal Data
We keep personal data only for as long as we need it for the purposes it was collected for, or as long as the law requires, for example for business and tax records. Enquiries that do not lead to a project are kept for up to 2 years. Project records, including inspection reports, are kept for 7 years, as buildings return for PFI every 7 years. When we no longer need personal data, we delete it or make it anonymous.
9. Accessing and Correcting Your Personal Data
You can ask us for a copy of the personal data we hold about you, and how it has been used or disclosed in the past year. You can also ask us to correct any error in it. Please send your request to our Data Protection Officer (section 13).
We will reply as soon as reasonably possible, within 30 days. If we need more time, we will tell you within 30 days when we expect to reply. We may charge a reasonable fee for an access request, and we will tell you the fee before we process it.
Please let us know if your contact details change, so our records stay accurate.
10. Data Breaches
If a data breach affecting your personal data is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission (PDPC) as required by the PDPA.
11. Marketing Messages
We send PFI updates by email only to people who have agreed to receive them, and you can unsubscribe at any time. We will not send marketing calls or messages to a Singapore phone number registered with the Do Not Call Registry unless you have given us clear consent.
12. Other Websites
Our website links to other websites and services, such as WhatsApp and the BCA website. We are not responsible for how they handle personal data, so please read their privacy policies.
13. Contact Our Data Protection Officer
If you have a question, request or complaint about your personal data, please contact our Data Protection Officer:
Data Protection Officer, SGFacadeScan Pte. Ltd.
Email: admin@sgfacadescan.com
Phone: +65 9009 8453
Mailing address: 60 Paya Lebar Road, #11-22 Paya Lebar Square, Singapore 409051
If you are not satisfied with our reply, you may contact the Personal Data Protection Commission.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.